Returns & Exchanges

RETURN POLICY:

• Customers can return their order within 3 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self-ship the product(s). Items must be in their original condition; product must be unused and the price tags are intact. We offer the option of returning your items using reverse pick up facility service. The cost of the Reverse Pickup Request is Rs 150/- (per product). The refund amount is calculated after adjusting reverse pickup charge and discount coupon amount applied if any in the invoice. The final amount of refund is communicated by our Customer Service team via email or message. (Please note all pickup and delivery request are prepaid from company side so please don’t pay any amount to delivery persons)
• In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at info@halfmoonoffical.com and we will get back to you. Once confirmed by the Customer support Team the refund will be provided either into your bank account or as halfmoon wallet as per your convenience.
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the customer care number or email us on info@halfmoonoffical.com.
•  In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which HALFMOON initiates the refund. All refunds, shall be subject to applicable charges of reverse pickup charges, discount coupon amount as may be deducted by the User’s bank. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
• Please note whole process will take time from 8 to 15 working days depending upon the courier partners. Please be assure and co-operate in given time frame. You can reach to our customer service team on info@halfmoonofficial.com.

 

EXCHANGE POLICY:

• Customers can apply for exchange their order within 7 days after an order has been delivered. We have a reverse pick up facility for most pin codes , Items must be in their original condition, product must be unused and the price tags are intact. Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website. We offer the option of returning your items using reverse pick up facility service. The cost of the Reverse Pickup Request which is Rs 150/-(per product) is to paid by customer on or before the dispatching of the exchanged product from companies’ warehouse. (Please note all pickup and delivery requests are prepaid from company side so please do not pay any amount to delivery persons)
• Your purchase is eligible for exchange if it meets the following requirements:
• If the product you received is damaged.
• If the fabric of the product is stained or has stitching/embroidery inconsistencies.
• If the product you ordered needs to be exchanged in size

Your order is eligible for exchange one time only (multiple exchanges will not be allowed). Please share a photograph of the damaged product at info@halfmoonoffical.com within 24 hours of receiving the product). Our customer care team shall get back to you within 48 hours. The exchange process takes 8 -12 days. If your order is eligible for exchange, we will schedule a pickup for the within 48 hours of receiving the email. All additional information will be provided via email. Kindly remember that we are not responsible for delays in pick-ups from the shipping company’s end.

***Please note in Delivery Dispute and Damaged product queries and complains unpackaging video proof is mandatory and helps in faster resolutions.

  

REFUND POLICY:

All refund will be processed after approval from customer support team to its original payment method.

•  In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which HALFMOON initiates the refund.
• All refunds, shall be subject to applicable charges as may be deducted by the User’s bank.
• In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment.
•  All refunds shall be subject to approval from customer support team and applicable charges of reverse pickup charge, discount coupon amount if applied and as may be deducted by the User’s bank.

 

Note :

Products on sale and special discounts are not eligible for return & exchange*