SHIPPING & TRACKING :
You can track your order once it has been dispatched from our warehouse. An email or SMS notification will be sent with a link.
You can view all your orders by visiting the MY ORDER Page in my account section.
You can have the option to change the shipping address, Address will only be changed till the order has not be shipped from our end. Please drop us email for further help regarding same.
You can have the option to change the shipping address, Address will only be changed till the order has not be shipped from our end. Please drop us email for further help regarding same.
You can cancel your order by visiting the my order page in My Account section.
Please note: you can only cancel your order till it hasn’t been dispatched by us.
If the order has been cancelled before shipping, the refund is processed within 1 day and the amount is reimbursed to the payment source. Your bank might take 5-7 days to credit the amount to your account. If the order is rejected at delivery, we wait for the items to reach back to us and process the refund immediately after receiving the items. Your bank might take 5-7 days to credit the amount to your account.
If the order has been cancelled before shipping, the refund is processed within 1 day and the amount is reimbursed to the payment source. Your bank might take 5-7 days to credit the amount to your account. If the order is rejected at delivery, we wait for the items to reach back to us and process the refund immediately after receiving the items. Your bank might take 5-7 days to credit the amount to your account.
The items added to your cart will remain intact for 72 hours. You can come back & complete the purchase within this timeframe.
RETURN AND EXCHANGE :
9 day Return & Exchange policy: All products are covered under our 9 day easy return policy under a nominal fee of Rs 150/-.
If you’re not happy with the size of any product purchased, or change your mind regarding the colour you picked, we’ll be happy to exchange it for you. If you don’t like our product, we’ll refund the same. If the product is tried or the tag is removed, they are not eligible for refund or exchange.
You can simply contact us support@halfmoonofficial.com,Our Customer Service team will help resolve your queries.
You can simply contact us support@halfmoonofficial.com, Our Customer Service team will help resolve your queries
If you are returning your product, the refund will be processed immediately after the product has been picked up and passes our quality checks process by our team. Once the refund is processed, your bank might take 5-7 days to credit the amount to your account.
You can simply contact us at support@halfmoonofficial.com, Our Customer Service team will help resolve your queries
MY ACCOUNT AND MY ORDER :
- To place your order, Browse through our wide range of products until you find something you like. After you have chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference. Once you’re done, click the ‘Add To Cart’ button. After you have added all the products, click on the cart icon on the top right.
- You can either choose to continue shopping or confirm the order and click ‘Checkout’. From there, you can either login to your existing Halfmoonoffical account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID. You’ll receive another email once your order is shipped out.
We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 3-8 business days depending on where you live. All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days. For any other assistance/issues you can write to us at support@halfmoonofficial.com or call us on our helpline, Our Customer Service team will help resolve your queries
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
There are absolutely NO hidden charges for any of our products- what you see is what you pay.
In case there is a failure in payment, please retry and keep the following things in mind: Please confirm if the information you’ve provided is correct i.e, Account details, Billing address, and Password (for Net Banking); and that your internet connection wasn’t disrupted during the process. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us support@halfmoonofficial.com with transaction id and screeshot of payment.